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Customer service

 

You have a doubt about a product, a particular question, a specific need,... do not hesitate to contact us for advice before making your purchase.

Our customer service is there for that!

Contact us 2 possibilities:

-By mail:  contact@waapos.com  

-By phone (Monday to Friday from 9 h to 12 h and from 14 h to 18 h): 04 83 43 04 43 Since the France

 + 33 4 83 43 04 43 from abroad

If our line is busy please feel free to leave a message we will call back you as soon as possible.

 

Small + Waapos:

If you are looking for a particular product that is not on our site, contact us! We have a large network of suppliers and are able to find 99% of point selling products at very competitive prices. 

In the same spirit, we try to always get you the best prices on the web: If you find cheaper elsewhere, please feel free to let us go up we will try to offer you better. 

  

 

FAQ:

My product is defective and wish the warranty, how?

The warranty for each product is specified in its file article on our website. This warranty includes replacement of defective parts, Exchange, or refund, as determined by our customer service.

How to apply the warranty?

Contact our customer service by mail at the following address: contact@waapos.com enclosing a description of the observed malfunction. The VAS will return quickly to you to explain the procedure to follow. 

Caution warranty work it is important that the full article is returned in its original packaging (packaging, accessories, manual,...) to the address communicated by our after-sales service.

More detail in our General conditions of salesarticle 13. 

My package arrives damaged, what should I do?

If upon delivery you notice any any trace of impact on the package, it is essential to good check the contents before accepting it. If the product appears to be damaged you simply refuse the delivery and you then tell us by mail or by phone. We will then do the necessary so that a new package will be sent back as soon as possible.